Swift Cart Tech – Refund Policy
At Swift Cart Tech, we strive to provide high-quality, customized software solutions and digital services that meet the unique needs of our clients. While we are confident in the quality of our products and services, we understand that sometimes situations may arise where a refund is necessary. Our Refund Policy outlines the terms under which refunds are processed and what you can expect.
1. Digital Products & Software
As digital products and services are delivered electronically, refunds are typically not offered unless there is a significant issue or defect that cannot be resolved. The following terms apply:
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Defective Products: If you experience technical issues or defects with the software that prevent it from functioning as expected, please contact our support team immediately. We will work to fix the issue as soon as possible. If the issue cannot be resolved within a reasonable time frame (usually within 30 days of delivery), we may offer a partial or full refund at our discretion.
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Software Activation or Licensing Issues: If you experience issues activating or using the software you purchased, please reach out to our technical support team for assistance. Refunds will only be considered if the issue cannot be resolved within a reasonable time.
2. Custom Software Development Projects
For custom software development services, we follow a collaborative process to ensure your specifications and requirements are met throughout the project. However, we understand that situations may arise where a refund is necessary:
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Project Scope Changes: If there is a significant deviation from the original agreement or project scope, a refund will not be provided for any work already completed. We encourage open communication and regular updates throughout the development process to avoid misunderstandings.
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Project Delays or Issues: If the project is significantly delayed due to circumstances on our end, we will notify you and work with you to resolve the issue. If we fail to meet agreed-upon deadlines without sufficient communication, we may offer a partial refund, depending on the severity of the delay and the specific circumstances.
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Dissatisfaction with Final Deliverable: If the final product does not meet the agreed-upon requirements (as per the project scope), we will work to address the issue and make necessary revisions. Refunds for custom work are considered on a case-by-case basis, and only if it is deemed that the final product is not functional or fails to meet critical agreed-upon specifications.
3. Service Contracts & Consulting
If you have signed a service contract or engaged in consulting services, we aim to provide the services as promised. If you are dissatisfied with the service provided:
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Service Not Rendered: If we fail to deliver services within the agreed-upon timeline or fail to perform the agreed-upon work, you may be eligible for a refund for the undelivered portion of the service.
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Partial Refunds: Refunds for consulting or service contracts that have already been partially delivered will be considered on a case-by-case basis. If the service has been partially completed, we may offer a partial refund based on the work already completed and delivered.
4. How to Request a Refund
To request a refund, please follow these steps:
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Contact Us: Reach out to us at info@swiftcarttech.com with your request. Please include your order number, a detailed description of the issue, and any supporting documents (e.g., screenshots, reports, project documentation).
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Review Process: Once we receive your refund request, we will review the details and respond within 7 business days. Our team may ask for additional information or clarification to assess your request.
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Refund Decision: After reviewing your request, we will inform you of the decision. If the refund is approved, it will be processed to your original payment method, and the timeline for processing may vary depending on the payment platform used.
5. Exceptions to Refund Policy
Refunds will not be granted under the following circumstances:
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Custom Work or Bespoke Solutions: If the service or product was specifically created or customized for your business, we do not offer refunds unless there is a defect or critical issue.
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Client-Requested Changes: Refunds will not be granted for any changes, additions, or revisions requested by the client after the project has commenced, especially if the project scope has changed significantly.
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Failure to Provide Timely Feedback: If delays are caused by the client not providing feedback or required materials in a timely manner, refunds will not be issued.
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Third-Party Issues: We are not responsible for issues caused by third-party software, services, or platforms that we integrate with.
6. Warranty and Support
For a limited period (typically 30 days after delivery), we provide support and warranty coverage for software products and custom projects. During this time, we will address any defects or technical issues at no extra cost. After this period, support may be available at an additional charge, depending on the nature of the issue.
7. Contact Information
If you have any questions or concerns regarding our Refund Policy or would like to request a refund, please contact us at:
- Email: info@swiftcarttech.com
- Phone: +92 343 0954230
- Address: 50-N, Gurumangat Rd, Block N Gulberg 2, Lahore, Punjab